Privacy Policy
Effective Date: January 1, 2026
1. Introduction
Tecniq Services Ltd ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website maintenance and monitoring service.
2. Information We Collect
Account Information: Name, email address, company name, billing address, and payment information.
Website Data: We collect data about websites you add to monitoring, including domain names, server information, and analytics data.
Monitoring Data: Uptime status, error logs, access logs, performance metrics, and security scan results.
Third-Party Data: With your authorisation, we may retrieve data from Google Analytics, Google Search Console, and 20i hosting control panels.
Usage Data: Log files, IP addresses, browser type, pages visited, and time spent on our platform.
3. How We Use Your Information
- To provide and maintain the Service
- To process payments and send billing information
- To send alerts, reports, and communications
- To improve and optimise the Service
- To detect and prevent fraud and security issues
- To comply with legal obligations
4. Data Security
We implement appropriate technical and organisational measures to protect your information. This includes encryption, secure servers, and limited access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Sharing
We do not sell or rent your personal information. We may share information with:
- Service providers who assist in operating our platform
- Payment processors (via Paddle)
- Third-party APIs (Google, 20i) as authorised by you
- Legal authorities when required by law
6. Data Retention
We retain account information for as long as your subscription is active. Monitoring data (logs, reports) is retained for 12 months. You may request data deletion upon account termination, except where legal obligations require retention.
7. Your Rights (GDPR)
If you are located in the EU, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Object to processing
- Request data portability
To exercise these rights, contact us at admin@tecniq-services.co.uk
8. Cookies
We use cookies to enhance your experience on our platform. Cookies are small files stored on your device. You can control cookie settings in your browser. Essential cookies are required for the Service to function; optional cookies help us improve user experience.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
10. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information and terminate the account.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date. Continued use of the Service indicates acceptance of the updated policy.
12. Contact
For privacy-related questions or to submit a data subject request, contact us at admin@tecniq-services.co.uk or our Data Protection Officer at privacy@tecniq-services.co.uk