Refund Policy

Effective Date: January 1, 2026

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with our Service within 14 days of your subscription start date, you may request a full refund with no questions asked.

2. Requesting a Refund

To request a refund within the 14-day period:

  1. Contact us at admin@tecniq-services.co.uk with your account details
  2. State your reason for requesting the refund
  3. We will process your request within 5 business days
  4. Refunds are issued to your original payment method

3. Refunds After 14 Days

After the 14-day guarantee period, refunds are provided on a case-by-case basis only for:

  • Service failures or outages lasting more than 48 hours
  • Billing errors on our part
  • Duplicate charges

4. Partial Refunds

Partial refunds are not provided. If you downgrade your plan mid-cycle, the change takes effect at the end of your current billing period. No credits or refunds are issued for plan downgrades.

5. Cancellation vs Refund

Cancellation: You may cancel your subscription at any time with 30 days' notice. Cancellation takes effect at the end of your current billing period. You will not be charged for the next billing cycle.

Refund: A refund is a repayment of fees already charged. Refunds are only issued under the terms specified in this policy.

6. Non-Refundable Items

The following are non-refundable:

  • Annual subscriptions (except within 14-day guarantee)
  • Taxes and transaction fees
  • Charges from third-party payment processors
  • Upgrade fees (if you upgrade mid-cycle and then request a refund)

7. Refund Processing Time

Refunds are processed within 5-10 business days. Your bank or payment provider may take an additional 3-5 business days to credit the funds to your account. Processing times may vary based on your financial institution.

8. Account Termination Upon Refund

Upon approval of a refund request, your account will be immediately suspended. Any data collected during your subscription period will be deleted within 30 days, as per our Privacy Policy.

9. Disputes and Chargebacks

If you dispute a charge through your payment provider (chargeback), your account will be immediately terminated and blacklisted from future use of our Service. We encourage you to contact us first to resolve billing issues before pursuing a chargeback.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective 30 days after notice. If you have an active subscription at the time of change, the previous policy terms apply to your current billing cycle.

11. EU and UK Consumer Rights

For customers in the EU and UK, this policy complies with consumer protection regulations. You have the right to cancel a distance contract within 14 days of purchase. This policy meets or exceeds those legal requirements.

12. Contact & Support

For refund inquiries or to discuss billing concerns, contact us at:

Email: admin@tecniq-services.co.uk
Available: Monday-Friday, 9am-5pm GMT